Return and Refund Policy

Returns and Refund Policy

At Amastones, we value the satisfaction of our customers and strive to provide you with high-quality products. We understand that sometimes situations may arise where a return or refund is necessary. To ensure a smooth and fair process for both our valued clients and our small business, we have established the following Return and Refund Policy:

  1. Eligibility for Returns and Refunds:
  • You may be eligible for a return and refund within 30 days from the date of delivery of your product. If 30 days have passed since your purchase was delivered, unfortunately we can't offer you a refund or exchange.
  • The product must be unused, in its original condition, and with all original tags and packaging intact.
  • Personalized or customized items may not be eligible for returns and refunds unless they arrive damaged or faulty.
  1. Damaged or Faulty Products:
  • In the unlikely event that you receive a damaged or faulty product, please contact our customer support team within 10 days of delivery with photos of the product and packaging. We will assess the issue and provide you with a suitable solution, which may include a replacement, repair, or refund.
  • If the return is a result of our error (e.g., defective product, wrong item shipped), we will provide a prepaid shipping label to cover the return costs.
  1. Change of Mind Returns:
  • If you wish to cancel an order, please contact us as soon as possible. If the order has not been shipped, we will process the cancellation and issue a full refund.
  • If you change your mind about a product, you may be eligible for a return and refund within 30 days from the date of delivery.
  • Please note that return shipping costs for change of mind returns will be the responsibility of the customer.
  1. Return Process:
  • To initiate a return, please contact our customer support team and provide your order details, reason for the return, and any relevant supporting information.
  • Our team will guide you through the return process and issue a Return Authorization (RA) number if applicable.
  • Please ensure that the product is securely packaged to prevent damage during transit.
  1. Refund Process:
  • Once we receive the returned product and verify its condition, we will process the refund to your original payment method within 7 business days.
  • Please note that the refund amount may exclude any original shipping fees if applicable.
  1. Exchanges:
  • At this time, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above, and then place a new order for the desired item.
  1. Limitations:
  • Our small business operates with limited resources, and excessive returns and refunds could significantly impact our ability to continue providing quality products and services.
  • We reserve the right to refuse returns or refunds if abuse of our return policy is suspected, or if the returned product does not meet the eligibility criteria.

We hope that this Return and Refund Policy provides clarity and reassurance to our valued customers. Our primary goal is to ensure your satisfaction and happiness with our products. We are a small business and, like you, care deeply about the success of every transaction. By following these guidelines, we can collectively achieve a balance between customer satisfaction and our business's sustainability. Thank you for supporting Amastones. If you have any questions or concerns, please do not hesitate to reach out to our customer support team. 

Amastones - Support@amastones.com