Shipping Information

Shipping Information

General:

At Amastones, we take great care in ensuring a smooth and efficient shipping process for our valued customers. Our shipping policies are designed to strike a balance between customer satisfaction and cost-effectiveness for our small business. Please read the following shipping information to understand how we handle fulfillment, domestic, and international shipping.

Fulfillment:

  • Order Processing Time: Once you place an order with us, our dedicated team will strive to process and fulfill it as quickly as possible. Our standard order processing time is 1-3 business days. However, during peak seasons it might take slightly longer, and we appreciate your understanding and patience.

Domestic Shipping :

  • Shipping Methods: We partner with reliable and cost-effective shipping carriers to deliver your orders within United States.
  • Shipping Rates: We offer flat-rate shipping fees based on the order total, ensuring transparency and predictability for our customers. Our shipping rates are as follows:
    • Orders under $250: $9.95
    • Orders over $250: Free Shipping
  • Estimated Delivery Time: Once your order has been processed and shipped, the estimated delivery time is typically 3-7 business days. Please note that delivery times may vary based on your location and other factors beyond our control.
  • Tracking: To keep you informed, we provide tracking information for your shipment. You will receive an email with the tracking details once your order is on its way.

International Shipping:

  • Shipping Methods: For international orders, we utilize reliable international shipping partners to ensure timely delivery.
  • Shipping Rates: International shipping rates are calculated based on the destination country, package weight, and order value. We strive to offer competitive rates while maintaining quality service.
  • Estimated Delivery Time: International delivery times vary depending on the destination and local customs procedures. Estimated delivery times typically range from7-21 business days.
  • Import Duties and Taxes: Please be aware that international shipments may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient, and we recommend checking with your local customs office for more information.

We understand the importance of timely and cost-effective shipping, and we continuously evaluate our shipping partners and methods to ensure a positive shipping experience for our customers. While we strive to provide accurate delivery estimates, please note that unexpected delays can occasionally occur, particularly during peak seasons or due to external factors.

Thank you for choosing Amastones. Your satisfaction is our priority, and we are committed to making your shopping experience with us a delightful one. If you have any further questions or concerns regarding shipping, please feel free to reach out to our customer support team.